Shipping policy
All items ordered with Next Day Delivery Service, purchased (and age verified where necessary) before 4:00PM (Mon-Fri), are sent same day through DPD or ParcelForce. Items posted with couriers are sent on a Next Day delivery service (Mon-Sat) where available. This ensures that the package is tracked until you receive it. Please note that couriers do not deliver on Sunday or Bank Holidays. We do not have courier collections over the weekend. As a seller we are not responsible for postal delays, but will work with you to track parcels and locate your item.
We offer DPD Two-day delivery to these postcodes charged at the standard rate. This service does not include Saturdays.
Provide your (mobile) telephone number on every order in case there are delivery or payment issues. This will also enable the courier to send you text updates about your parcel.
We send packages to the address listed on your payment address. In most circumstances our security checks will only allow parcels to be dispatched to the cardholders billing address or registered/confirmed PayPal address.
If your package is damaged, do not accept delivery.
If you believe any items are missing or you have received the wrong items contact us immediately. Please keep all packaging and paper work. We will require photographs of the parcel, the delivery note and the courier shipping label before we will be able to resolve any issues. All claims will be investigated however claims made without these are at risk of being denied, at our discretion.
Most of our items cannot currently be shipped off of Mainland UK.
Due to recent misuse issues with Nitrous Oxide we will NOT ship to the following places:
- University Halls of Residence
- Colleges
- Schools
- Hospitals